Shipping & Returns

Delivery and Shipping

All of our orders are sent with Parcel Force to ensure safe reliable delivery for all internet orders.

Same day dispatch

We aim to deal with your order right away.

All orders placed before 12 noon will be dispatched the same day.

We cannot guarantee orders placed after 12 noon will be dispatched the same day.

Orders are not dispatched on Saturdays or Sundays or Bank Holidays.

Items

If the item is out of stock we will contact you and give you the option to cancel or select an allternitve if you would rather not wait.

Free Delivery

UK mainland 2 day delivery up to 30kg

If you spend £75 or more you can get standard delivery for FREE

Standard delivery (2-5 days) £7.95

Our shopping cart will calculate your shipping costs with weight and by location.

Delays or problems with delivery

For any reason there id a delay with your order we will contact you to notify you of the delay and give you a new delivery arrival date.

If there are any problems with your delivery, items missing or damaged, please get in touch with us immediatley at sales@fearnsfarm.com. Please keep hold of all packaging, delivery note and invoices.

Delivery outside of the UK

Here we have set prices for the countries below. If the country you wish your order to be shipped to is not in the list below we may still be able to deliver there but please email sales@fearnsfarm.com for a shipping quotation. Include the items you wish to purchase and where the parcel is going to and we will come back to you soon as possible with a shipping quote. 

Country Delivery Price
Australia 8 Days email for price
Austria 2-3 Days £20.00
Belgium 3-4 Days £10.00
Bulgaria 3-5 Days £25.00
Canada 3-5 Days email for price
Canary Island 5 Days £45.00
Croatia 6-7 Days £25.00
Czech Republic 3-5 Days £30.00
Denmark 3 Days £15.50
Estonia 6-8 Days £30.00
Finland 6-8 Days £30.00
France 3 Days £12.50
Germany 2 Days £10.00
Gibraltar 4-5 Days £45.00
Greece 6-8 Days £30.00
Guernsey 4 Days £9.00
Hungary 5-7 Days £30.00
Italy 5 Days £13.00
Ireland 2 Days £15.00
Jersey 4 Days £9.00
Latvia 6-8 Days £30.00
Lithuania 5-7 Days £30.00
Luxembourg 2-3 Days £10.00
Malta 4 Days £45.00
Monaco 3 Days £12.50
Netherlands 2 Days £9.00
New Zealand 8 Days email for price
Norway 6-8 Days £30.00
Poland 3-5 Days £30.00
Portugal 4-6 Days £20.00
Romania 5-6 Days £25.00
Russia 12 Days email for price
San Marino 4-6 Days £30.00
Slovakia 5-7 Days £30.00
Slovenia 4-6 Days £30.00
South Africa 8 Days email for price
Spain 3-4 Days £20.00
Sweden 5 Days £30.00
Switzerland 3-5 Days £30.00
Turkey 5-6 Days £25.00
USA 3-5 Days email for price

Please note all shipping costs are + VAT where VAT is applied.

Vat exemption

Orders that are deliveried to countries outside of the EU will have the VAT taken from the items at the checkout after the delivery details have been entered.

Taxes

Additonal taxes or fees may apply according to your local legislation. Deliveries made outside of the UK may have a import duty or customs entry fee. They are charged once the items have reached the country of delivery and the charges are the buyers responsbility and should be paid for. Unfortunatley we have no control over these charges therefore can not give you a price on this.

 

Special Order Items

Please note: These are signatory services.

Please not that the below items cannot be cancelled once the order is processed.

Any personalised items

Jackets with collars,trims

Saddle cloths.

Returns

Goods returned will not be inspected or accepted unless clean and dry. (Health & Safety Act 1972).

If you need to make a return these should be unused, unsoiled and in original packaging.

You should notify us within 5 working days from receipt of goods of your intention to return.

The cost of returning goods will be at your own expense. You should obtain proof of postage as any parcels lost or damaged cannot be compensated. You will be held responsible.  We operate a fair wear and tear policy regarding returns.